Each quarter, WoodmenLife presents the Make It Count Award, which recognizes outstanding associates who make a positive impact with internal and external customers. They bring the organization’s mission to life by consistently demonstrating WoodmenLife’s core values from passion for members, service to others, inclusion, collaborative spirit, and open-mindedness.
We are honored to celebrate our 2023 First Quarter Make It Count Award winners, Kim Bach, Help Desk Supervisor and Adam Noonan, Sr. Telecom Engineer.
Kim and Adam demonstrated that “every customer counts” by coming up with a solution to help the WoodmenLife Human Resources Department. They implemented a solution that can quickly handle inbound employment verification inquires.
On a regular basis, current and past associates call the main WoodmenLife HR phone line for assistance with their employment verification. When HR was presented with the challenge of handling these requests more quickly, Kim thought of a solution. She reached out to Adam to see if an extra menu or additional prompts could improve the phone process.
Following this, Adam developed and added prompts to the HR phone line. Now, when associates call the HR phone line, they can press a selection and quickly find their employee verification. Adding these prompts impacts the speed of retrieving the information. It also allows the individual to own the process and get their information quickly. Additionally, it reduces the time Human Resources spends returning or re-routing the call.
Throughout this process, Kim and Adam modeled our core values of “Open-Mindedness” and “Collaborative Spirit.” They were open to trying new ideas and driving real results for WoodmenLife’s Human Resources Department through collaboration and teamwork. They both shared in WoodmenLife’s commitment to our goals, our associates and our customers.
Kim Bach began her WoodmenLife career in 1987, where she started as Administrator for the Electronic Data Processing (EDP) Department. After her role in EDP, Kim moved into the Settlement Options Department. Kim was then promoted onto the Call Center Department, where she worked as the Call Center Trainer for 10 years. After another 10 years, Kim was promoted to the Help Desk Department, where she worked as the Help Desk Supervisor. Kim holds an associate degree from Iowa Western Community College (IWCC). In her free time, Kim enjoys camping, spending time with family, and sitting on the deck drinking coffee by a fire.
Adam began his WoodmenLife career in 1999, where he started as Sr. Telecom Engineer. In his role, he supports and maintains the enterprise phone system including desk phones and the Contact Center. Adam holds a bachelor’s degree in System Administration from Bellevue University. In his free time, he enjoys golfing. He and his wife, Geri, have one son and two daughters.
Congratulations and thank you to our 2023 First Quarter Make It Count Award winners for making a difference for all our associates!
We’ve been helping to protect the financial future of families like yours, making a difference in hometowns across America and honoring our country since 1890. As a not-for-profit life insurance company, we put money back into the community. We’re here when you need us most.Learn More About WoodmenLife